Using Systems to Solve Business Problems
February 19, 2007
Most problems and frustrations (we call them bottlenecks)Â within our contracting business have one of two fundamental causes: a lack of systems and procedures, or the appropriate procedure was not followed.
A system could be defined as an integrated whole, in which each part is interdependent with other parts. Together, the individual parts contribute to the overall function of the item in question. For example, an automobile consists of many individual parts. If a particular part fails, the entire automobile may not function. In a business, if a particular function or task is not performed properly, the business may not meet its goals. In other words, a bottleneck will result.
Business owners often expect their employees to know the proper way to perform their job. We often expect them to have the same motivation, concern, expertise, and passion that we do. But we must understand that this expectation is not realistic. The fact is, most employees do not share these qualities with the business owner. That is why they are employees. This is not a slam on employees—it is simply a fact that owners must recognize and accept.
As owners we know the results that we want and expect. We would like to consistently achieve these results. Doing so would allow us to achieve our goals, reduce stress, and build our business. Consistently achieving these results means consistently taking the actions that lead to those results. More importantly, we cannot assume that our employees will do this. Indeed, we cannot even assume that they know what actions to take. Therefore, it is crucial that we identify the proper steps, document those steps, and then train those steps.
These steps become the procedure for the specific task. So long as the steps are followed, the desired results will be the consequence. In other words, by developing and implementing procedures, we can eliminate the problems in our business and consistently achieve the results we desire.
© BEP Enterprises Incorporated 2007
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